Q? ARE YOUR CLEANERS INSURED?
A. Yes we have full insurance for public liability and for damage to property.

Q? DO YOU PROVIDE THE CLEANING MATERIALS?
A. We provide all our own cleaning equipment when you book an end of tenancy cleaning, carpet cleaning, steam cleaning service, the only service we don’t supply our own materials is for regular domestic cleaning.

Q? WHAT HOURS DO YOU PROVIDE YOU’RE CLEANING SERVICES?
A. We provide all of our cleaning services 24 hours a day, 7 days a week.

Q? HOW LONG DO I NEED TO LEAVE MY CARPETS TO DRY OUT AFTER I HAVE HAD A CARPET CLEANING SERVICE?
A. Normally it is between 2 to 4 hours, but it all depends on how dirty the carpets are and how thick the pile is. Our cleaning engineers should be able to advise when they come to your property.

Q? WHAT IF I AM NOT HAPPY WITH THE CLEANING SERVICE?
A. In the unlikely event that you’re not happy with the cleaning service we have provided you need to notify us within 24 hours where we will return free of charge and re-do what is in question. Complaints after 24 hours will not be considered.